What are the modes of payment?
You can use the following modes of payment:
- Credit / debit cards, internet banking
- Pay with PayTM, PhonePe, GooglePay, BHIM, UPI, etc.
What is the meaning of Pay with PayTM?
A. You can pay using Paytm as per below details:
Payment Id – 9823268802
Amount to pay
Reason : ORGAKART order number
What should I do if my payment fails?
A. In case of a payment failure, please retry ensuring information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking). Ensure your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details. You can email us on email@example.com or please give us a call for any clarification.
Is it safe to use my credit/ debit card on orgakart.com?
A. Yes, it is absolutely safe to use your card on orgakart.com. All Credit/Debit card details remain confidential and private. Orgakart and our trusted payment gateways use SSL encryption technology to protect your card information
If I pay by credit card how do I get the amount back for items not delivered?
A. It will not happen that delivery is not done but in some unavoidable circumstances if we are not able to deliver all the products in your order and you have already paid for them online, the balance amount will be credited back on to your card.
Where do I enter the coupon code or gift card code?
A. First, click on the “shopping cart” option in the upper-right corner of your computer screen. There is a box where you can enter coupon code that you have. Also you can use Gift card code if you have .The amount will automatically be deducted from your order value.
How do I know my order has been placed successfully?
A. After you complete the checkout process, a receipt will appear on your screen detailing your final order, your billing address and the items that are being sent to your shipping address. Please keep this receipt for your reference. Once your order is confirmed we will send you a SMS. Do check your phone. We will also e-mail you with the details of your order. Be sure you go through that. You can also check the order in the “My Accounts” option.
How do I check the current status of my orders?
A. You can review the status of your orders and other related information in the ‘My Account’ section. In the My Account page click on the ‘Orders’ to view the status of all your orders. Or you can even call or email us for order status.
What does the different order status mean?
- Processing: We have received authorization from the payment gateway and are processing your order.
- Shipped: Your order has been shipped out of our warehouse and is on its way to your delivery location.
- Complete: Your order has been delivered at your specified delivery location.
- Canceled: The order was canceled.
Do you take order on phone?
A. Yes. We do take orders over phone. The payment mode possible for these orders is pay by Paytm or bank transfer. We will dispatch your order only after receiving payment. For payment through bank transfer , we will provide you bank details through email, Whatsppp or SMS.
When and how can I cancel an order?
A. As soon as we dispatch your order, you will get intimated by sms as well as email. You can cancel order only before dispatch. For that you need to call on our 24Hrs helpline +91-7030224422 or international customers can cancel order by sending email to firstname.lastname@example.org
What is the estimated delivery time?
A. Most deliveries are completed within 7 working days for domestic orders except for Mumbai and Pune where delivery is done within 48 hours. For most of the cities, we deliver between 3-7 business days post dispatch. Delivery by road transport takes a little longer than couriers. Deliveries to very remote locations such as North East India may take little longer depending on the location’s geographical constraints. For international orders delivery period various from 5days to 15days, depends upon location, local custom processes and rules.
How will the delivery be done?
A. We process all deliveries through reputed courier companies. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners or Indian post.
How do I change the delivery information (address to which I want the products delivered)?
A. You can change your delivery address on our website once you log into your account. Click on “My Account” and go to the “Addresses” section to change your delivery address. If you need to change delivery address of your in process order, please call our customer care. Please note that this change is possible only on orders that have not yet been shipped out.
What are the delivery charges?
A. Orgakart offers free delivery of items anywhere in India. For oversea order delivery charges will be get calculated automatically while placing order and will be depends upon weight of item selected and distance from origin.
Does Orgakart deliver internationally?
A. Orgakart does deliver products internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We deliver your shipments safely and timely to you.
Will someone inform me if my order delivery gets delayed?
A. In case of a delay, our customer support team will keep you updated about your delivery.
What is the minimum order value for free delivery?
A. There is minimum order value of Rs.250.00 for orders within India and for internationally shipments there is no any minimum order value.
How can I track the delivery of my order?
A. All Orgakart products are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery status. We email and SMS you the tracking number after we dispatch your order.